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Return to shopFAQ
Shopping Information
Simply browse our products, add them to your cart, and proceed to checkout.
Once an order is placed, modifications may not be possible. Please contact support immediately.
Availability is updated in real time, but some high-demand items may go out of stock quickly.
You can track your order through the “Order Tracking” section using your order ID.
Payment Information
We accept credit/debit cards, net banking, UPI, and digital wallets.
Yes, we use encrypted payment gateways to ensure secure transactions.
Currently, only one payment method can be used per transaction.
Payment failures may occur due to incorrect details, insufficient balance, or bank restrictions. Try again or use another method.
Order Returns
We accept returns within 7days, provided the product is unused and in original packaging.
Yes, perishable goods, used products, and opened pet food cannot be returned.
Refunds are processed within 7 business days after the return is approved.
Return shipping costs may apply unless the return is due to a defective or incorrect item.
Contact
Call us or use our online booking system.
Yes, during business hours; after-hours, contact a 24/7 animal hospital.
We accept cash, credit/debit cards, and pet insurance.
Yes, contact us to request a refill or check our online pharmacy.